If the family is having a problem with their student device, process is:
1. Family calls the Family Technology Support Line 619-732-1400
2. Support tech troubleshoots the student Chromebook
3. If the support tech is unable to fix the issue over the phone and determines a replacement device is required, directs the family to a IT Support Center for exchange of the device.
(IMC 2441 Cardinal Lane 92123, Lincoln HS 4777 Imperial Ave. 92113, former Col. Salomon CDC, Scripps Ranch HS 10410 Falcon Way, San Diego, CA 92131).
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